Frequently Asked Questions
Everything you need to know about your QIDI Tech 3D printing experience.
What is the typical shipping lead time for QIDI Tech printers?
Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location and proximity to our local warehouses in the US, EU, or UK.
Do you offer technical support for hardware setup?
Yes, we provide lifetime professional technical support. Our team usually responds within 12 hours to assist with assembly, firmware updates, or troubleshooting.
What is your return policy for 3D printers?
We offer a 30-day return policy for printers in their original packaging. If the machine has a quality defect, we will provide replacement parts or a full refund upon inspection.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Klarna or Affirm in select regions.
Are replacement parts and filaments readily available?
Absolutely. We stock a full range of official QIDI Tech spare parts, extruders, and high-performance filaments (including carbon fiber and nylon) in our online store.
Do QIDI Tech printers come with a warranty?
All our 3D printers come with a standard 1-year limited warranty covering major components and manufacturing defects from the date of purchase.